This free application allows customers to gain real-time visibility of the performance of their IoT devices inside Salesforce.
The IoT-X Message Connector app allows customers to synchronise monitoring alerts between IoT-X and Salesforce. This enables customers to manage device performance information inside their CRM (Customer Relationship Management) system.
The IoT-X Message Connector app delivers:
Niall Strachan, Chief Software Architect at Stream, highlights the significance of the release of this app:
"By providing customers with the ability to embed key elements of IoT-X into their daily operations, Stream aim to make it as simple as possible for customers to engage with their portfolio of connected devices. Using the IoT-X Message Connector app, customers can quickly set up alerts in IoT-X and have the messages seamlessly routed to Salesforce. This provides organisation-wide visibility of alerts, which can be managed through the customer's existing support and CRM tools in Salesforce."
As stated by Stream’s CEO, Nigel Chadwick, Stream are continuing to innovate and push the boundaries of simplifying connectivity management for IoT devices:
"The IoT-X Message Connector app is a testament to the company’s philosophy of providing the most evolved PaaS (Platform as a Service) connectivity management software for wirelessly connected devices. The app aligns with Stream’s agnostic approach to enabling seamless integration with third-party applications and data analytics/storage nodes."
The IoT-X Message Connector app is available to download for free from the Salesforce AppExchange - https://appexchange.salesforce.com/